Right of Withdrawal (standard products)
For non-personalized products, there is a statutory reflection period of 14 days. You have the right to cancel your order within 14 days of receipt without giving any reason. After cancellation, you have another 14 days to return the product. You will then be credited the full order amount including shipping costs.
Exclusions from the right of withdrawal
Please note: a large part of our assortment falls under the statutory exceptions to the right of withdrawal. The following products cannot be returned:
- Personalized products:Products that you have engraved with your own name, text, logo, or specific image are custom-made. These are made specifically for you and cannot be resold to others. The sale is therefore final after successful payment.
- Gift cards: Purchased gift cards cannot be returned or exchanged for cash.
Natural materials and variations
We work with artisanal materials such as wood. Because these are natural products, no two pieces are the same. Wood may contain knots, grains, and slight color variations that differ from the sample photos. The engraving color may also vary depending on the hardness of the wood at that specific spot.
These characteristics confirm the authenticity of the natural material and arenotconsidered a defect or error. Small deviations in color or structure are therefore not valid reasons for return or complaint.
Damage upon receipt
Did your order arrive damaged due to transport? We will certainly resolve that for you.
- Report the damage within48 hoursafter receipt
- Send an email to info@tactotap.be
- Include clear photos of the packaging and the damaged product
We will assess the damage and ensure a suitable solution in consultation (for example, a new item).
Return procedure & Costs
Do you want to return a (non-personalized) product? Then follow these steps:
- Register your return by sending an email to info@tactotap.bementioning your order number.
- You will receive return instructions from us.
- Pack the product carefully (preferably in the original packaging) to prevent damage during transport.
- Send the package to the address provided by us.
The costs for returning from your home to our online store are your own responsibility. Please check your carrier's website for exact rates. If the product arrives damaged due to careless packaging, we may charge for depreciation.